
05-19-2020, 10:32 AM
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Ecwid Team
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Join Date: Nov 2016
Posts: 194
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Quote:
Originally Posted by Yusuke Nozawa
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Hello there,
Alexandra from Ecwid support is here, thanks for reaching out to us! I do apologize for a delayed reply here—we are currently experiencing high contact volumes due to the impact of COVID-19 and many merchants going online, hence the delay.
As I understand the issue was caused by the plugin misconfiguration and it was successfully resolved. If you need any other assistance, please let us know.
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Alexandra Scully,
Ecwid Customer Care Team
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