[Cyril D]

Hi Cynthia,

Originally Posted by Cynthia Tucker

At last, it seems to be working correctly.

Thanks for the update! I'm glad that everything went back to normal.

Originally Posted by Cynthia Tucker

I know you have said sorry, but waiting for over a month just isn't good customer service.

Once again, we're sorry for the inconvenience caused! Issues are different. Ones we're able to fix in hours and fixing others takes may take much more time, unfortunately.

Hope this was the last you've had such experience.

Thanks for your understanding and continued patience! We do appreciate it.