View Single Post
Old 06-10-2013, 03:03 PM
Liza P's Avatar
Liza P Liza P is offline
Ecwid Team
Join Date: Jan 2013
Posts: 2,517

Originally Posted by Johannes Pretorius View Post
Good day.

We are trying to add a custom flash video into the products description. But it does not seem to show this if we add it via the editor. the video works and is valid. It just shows a blank area in the testing product.

you can view the test product here

Any help will be appreciated

thank you

The reason why the video is not uploaded correctly is most likely that the URL you are using is not valid. I tried adding the embed code to a simple HTML page and the video was not uploaded either which means the issue is not related to Ecwid editor. It is caused by the flash video player you use.

In order to add the video to product description successfully I recommend you a simple instruction from our Knowledge base: How to Add a Video to Your Product Description
Liza P.
Customer Care
Ecwid Help Portal