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Old 10-24-2013, 08:31 AM
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Lanna Lanna is offline
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Join Date: Jan 2011
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Quote:
Originally Posted by designsbyryn View Post
Hello Lana,

Thank you for getting back to me. Here is the info for the products that I noticed were not being deducted from my store's inventory.

Please note, these are the first three that I looked at that day which makes me think that more could be off as well. I don't have my inventory recorded anywhere other than my Ecwid store so there is no other way for me to double check other than physically counting my inventory. I have not yet done this because it is stored and shipped from a different city.

Since this occurrence I have noticed that the inventory is deducting again. I am not sure how many products were affected and which numbers are off.

Sku's and product names:
- CM-F22 - Abstract Leaf Set
- CM-F23 - Compound Leaf
- CM-F19 - Fiddlehead Set

ID of sales I noticed weren't deducting (I made many sales that day. Any from 12:00pm onward are in question). Here are a few that include the products listed above.
October 11,2013 before 6:00pm
1065
1067
1068
1061
1060

What makes me think the inventory wasn't being deducted:
I released 7 new products and restocked many of my products before noon on October 11,2013. I had the correct totals of the stamps being added to my site's inventory written down in order to add them to the already exisiting inventory on the site. Because I announced a new release I made many sales that day and was monitoring things extra closely. I noticed that after several sales the numbers weren't automatically changing on the new products. Unfortunately I cannot say which already existing products we're affected because I did not record the total of the inventory before I added more to it for each product.

If you need any more information from me please ask. I very much appreciate your help as doing a recount of my entire store would be a lot of work and I want to make sure that everything is working properly before I do that.

Thank you,
Ryn
Hi,

We've thoroughly examined the log records. The inventory was updated each time an order was registered. But it looks like at some time on Oct 11 or the moment those orders were being places, products CM-F22, CM-F23, CM-F19 had Unlimited option enabled:
in Ecwid control panel>Catalog>Products>product page> section "Stock Control". Meaning, you submitted a quantity and yet kept "Unlimited" turned on. When this setting is enabled, quantity in stock is considered not limited hence inventory for this product is not updated (quantity is not reduced).
Later on Oct 11 new orders did update the inventory of all these three products, and it should be updated right now as well.
Sorry if that caused confusion. We'll consider how to improve this.
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Lana W.
Ecwid Customer Care Team

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