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Old 08-23-2017, 08:34 AM
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Edward M. Edward M. is offline
Ecwid Team
 
Join Date: Dec 2016
Posts: 261
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Hi there,

Edward here, Ecwid Team.

I'm sorry that you've faced this issue. I'm here to help.

I've checked our records, and I see that the MultiSafePay payment method returns an error for your account: "Invalid details supplied: account: site_id, site_secure_code."

This error means that the MultiSafePay account settings were misconfigured on the MultiSafePay side.

First of all, please, carefully follow the steps in the following article: https://support.ecwid.com/hc/en-us/a...pay#Howtosetup

This is the most important point as it directly affects the payment functionality. If you find any parameter confusing or unsure how to configure it, I may suggest contacting the MutiSafePay team directly to clarify this moment. This way, you ensure that the configuration is correct.

If you are sure that everything is set up in a proper way, please send us a screenshot of your settings in the MultiSafePay account. Please, don't post this sensitive information on the forum, use this secure way to send us an email: https://support.ecwid.com/hc/en-us/requests/new

After that, we will investigate the issue to find out what's wrong and get back to you with details via email. Thank you.
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