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Old 11-07-2015, 06:04 PM
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Wendy Wendy is offline
Ecwid Team
 
Join Date: Jun 2014
Posts: 1,123
Default USPS Services Are Unavailable

Hello!

We are very sorry to inform you, USPS is having troubles at this moment. Please check the status of the service on this website: http://www.shippingapimonitor.com

Customers using USPS Services are unable to get the live rates.

Your customers receive an error ‘Sorry, we do not ship to this location’, or USPS shipping method is not offered on checkout.

Please note that your storefront is totally available, your customers are able to view products and add them to the shopping bag.

We suggest you using one of the following temporary workarounds to provide your customers correct shipping rates in the meantime:

- You can consider disabling USPS method temporarily
- If USPS is the only shipping method that you use in your Ecwid store, you can create custom table shipping method to ensure your customers will receive proper shipping rates.

Note: the issue on USPS servers does not anyhow affect Ecwid data, stores data (orders, products, customers etc) - all your data will be safe. The service interruption only affects carrier-calculated USPS shipping method.

Please, accept our sincere apologies for any inconvenience caused by this problem.

We will be posting updates here.

Thank you for your patience and understanding.
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Wendy
Ecwid Customer Care Team
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Last edited by Wendy; 11-07-2015 at 06:25 PM.