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Old 03-08-2018, 09:59 AM
Kenga Ecwid's Avatar
Kenga Ecwid Kenga Ecwid is offline
Ecwid Team
Join Date: Jun 2016
Posts: 109

Originally Posted by DAT Records View Post
as from the title, at the checkout it opens a windows to go to checkout with paypal and the windows automatically closes, several clients reported to me that they could not complete the payment so i went and made a demo order and could see that indeed they were right!
please have a look and let me know if i need to fix some settings, it was working fine as of late 2017.

checkout page:!/~/checkoutPD
Hi there!
It's Kenga from Ecwid Customer Care team.
Thanks for contacting us.

I’m very sorry to know that you faced the issue with the PayPal payment method! I was able to reproduce it on your website as well.

We have recently updated our integration with PayPal and moved to their newest API. It seems the PayPal popup window crashes because of the conflict with some 3rd-party libraries used on your site.

Our developers are already aware of the problem and in the process of fixing it up. Meanwhile, we are going to enable our old PayPal integration for your store, so that your customers could place orders and pay for them.

We will let you know when the issue is resolved!

If you need to make any other adjustments and you are not sure how to do it, feel free to write back. We'll be glad to help you further.

Ecwid team