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Old 01-05-2020, 06:48 PM
Ksenia Avdonina's Avatar
Ksenia Avdonina Ksenia Avdonina is offline
Ecwid Team
Join Date: Jul 2019
Posts: 16

This is Xena, Ecwid Customer Care team. Thanks for your message!

I've checked your website: and see that the store is indeed displayed only after refreshing a website page.

I've saved your store page locally as an HTML file and should say that the issue wasn't reproduced as the store was displayed just fine. Here is the video showing this:

I've also inspected the browser console and see that there are errors connected to the JS script of one of the website elements, screenshot:

In this case, I'd recommend that you check your website script as it seems as if some of its elements overlaps the storefront code and which is why it is displayed only after refreshing the page.

Moreover, make sure that your Ecwid store is added correctly. Just in case, here is the instruction on how to embed Ecwid to a custom website:

If you have any other questions, please feel free to contact us.

Ecwid Customer Care team