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Old 01-02-2020, 11:06 AM
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Razita Razita is offline
Ecwid Team
Join Date: Jul 2019
Posts: 6

This is Razita from Ecwid Customer Care team, I'll be happy to help you!

Thank you for reaching out. We will need to investigate why the connection error occurred in order to resolve it. For that I will need to find out a few details from you. Can you please send the email with the information specified below at
  • The link leading to your WordPress site
  • A screenshot of the connection error that you see. Here is the instructions on how to take one:
  • Information about your browser and internet connection that you can copy from here:
  • The email address associated with your store
  • Also, please share the access to your WordPress site with us so that we could check the error ourselves

Please make sure to send all the needed details at We will investigate this case and try to find out why the error occurred and how to fix it.

I will be waiting for your email, thank you!