View Single Post
Old 05-06-2012, 02:45 PM
JGF's Avatar
JGF JGF is offline
Join Date: Aug 2010
Posts: 5
Default Problem with shipping fees (PayPal)

Store JGF Inc
Dear Ecwid,

My shopping site used to work well but recently many customers have complained that at the moment they check out, they are overcharged for shipping (1,000,000 USD or more)
When testing the shopping site, it works well and shows the right amount for shipping.

However, the problem occurs when the customer goes to pay and ECWID transfers the information to PayPal. For example, a shipping charge that was $23 on Ecwid becomes 1,328,787 USD on the PayPal payment page.

Could you please have someone contact me directly to let me know why this is happening and how it can be fixed? I am losing sales because of this and need to solve the problems as soon as possible.

Thanks and best regards,