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Old 04-23-2015, 10:37 AM
Cyril D's Avatar
Cyril D Cyril D is offline
Ecwid Team
Join Date: Feb 2015
Location: Ecwid HQ
Posts: 530


Thanks for your message! And thanks WoodYouLike for your followup.

If want to inform your customers about orders they’ve placed, you can use email notifications that are automatically sent to them when the order status is changed. Although, the notifications (e.g., the Order Confirmation email) contain all the necessary information about an order, you can customize the look of this notifications, so that they could be used as invoices. All the modification can be made by using standard HTML, and, despite the fact that these emails already look great, you can make them even greater!

However, I’ve checked your store settings and I noticed that you have the old notifications enabled, which doesn’t allow you using HTML. You can turn the new notifications on, in your Ecwid control panel > System Settings > General > Migrations page, and then change the messages that will be sent to your customers in Ecwid control panel > System Settings > Mail page.

In addition, customers have an ability to download and then print the invoice file after their order was placed. They can see the link to that file on the “Thank you for the order page”.

If you want to send the invoices by email, you can do the following:
  1. Go to Ecwid control panel > Sales > Orders page
  2. Click the “Print Invoice” button and save the invoice file to your computer
  3. Send the invoice to your customer manually

If you think that there’s should be a feature which allows you to send such invoices automatically or by hitting a button, you can suggest that idea on our Ideas Base site.

I hope this helps!

Originally Posted by Vik Kiv View Post
The invoice is not sent after 24 hours. In system settings-email is all activate.
As for your problem with sending emails, we've checked our mail server logs and seen that emails were delivered to your email address, and to customer's. It's possible that the email got into some folder in your mailbox and you couldn't see it, or it has been flagged as spam. Please, check your mailbox and spam folder once more.

Looking forward for hearing from you soon.
Cyril D.
Ecwid Customer Care Team

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