Thread: HTML Email
View Single Post
Old 02-16-2015, 08:06 AM
Clara K's Avatar
Clara K Clara K is offline
Ecwid Team
Join Date: Nov 2014
Posts: 655


Thanks a lot for contacting us!

Regarding the email address in the "reply to:" field, in the new HTML notifications it is set by default to the customer's email as well.

The situation when the Ecwid <> is shown in the "To" field when you click "Reply" appears in case when you click "Send test email" (your Ecwid Control Panel > System Settings > Mail, edit message template). This is just a test email so the Ecwid address is stated there.

I have placed a test order in your store and received a notification from your email address (please see the screenshot: and when I click "Reply" in the "To" field your email address appears (please see the screenshot:

Please do not hesitate to contact us if further questions arise, we will be very glad to help you.

Thank you!
Ecwid Customer Care Team

Help Center

⬇ Please click Thanks if my reply helped you.