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Old 05-28-2018, 10:15 AM
Edward M.'s Avatar
Edward M. Edward M. is offline
Ecwid Team
Join Date: Dec 2016
Posts: 261


I'm Edward from Ecwid Team.

Thank you for the message. I'll be happy to help you.

As I can see, you try to connect the domain to your Ecwid Starter site, a free one-page website with your store.

Firstly, it's important to note that you can use your own domain with the Starter site on the Ecwid paid plans only. At the moment, your account is on the Free plan, so you cannot connect your own domain with the Starter site. Though, on the Free plan, you can use a subdomain that looks like

Please see the screenshot:

Here's the article with more details about changing the URL of your Starter site:

Secondly, all Ecwid Starter Sites are run on a secure SSL connection by default. For instance, your Starter site is available at and it runs on a secure protocol.

Thirdly, when connecting your own domain, you need to follow the steps described in the article at

Important note: make sure that you only have one A-record for your domain — the A-record that points to the Ecwid Starter site ( If you have any other A-records, please delete them.

Summing it all up, to use your own domain, you need to be subscribed to any Ecwid paid plan and have the settings configured just as instructions state. After that, your Starter site will work under your own URL with the SSL certificate (secure connection).

I hope this information is helpful.

If you have any questions — feel free to ask.
Ecwid Customer Care Team
More tips and hints on Ecwid use in Ecwid Help Center