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Old 07-10-2014, 12:35 PM
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Wendy Wendy is offline
Ecwid Team
Join Date: Jun 2014
Posts: 1,122

Originally Posted by Theatergroep Horizon View Post
Hi Wendy,

I totally get that when a customer doesn't tick for one of the options it doesn't appear in the csv; no problem there. The issue surfaces when a customer ticks both options; then the first one appears in the csv and the second one is either lost, or as happened while we were still testing; it appears on a new line in the csv, messing up the columns.

I hope that clarifies it a bit. Any ideas?


Hello Maarten!

Please, send me your CSV file (you can attach it to the message) and a screenshot with the export settings.
Please, also give me an order number, where the issue appears.
Besides that, please mind not every editor opens CSV file correctly. I recommend you using free office suite.
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