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Old 03-26-2012, 02:58 PM
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Matt Ecwid Matt Ecwid is offline
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Join Date: Oct 2011
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Hello,

In Ecwid, the shipping rates for carrier-calculated shipping methods are requested from carrier's servers, Ecwid shows them to a customer without any changes. Thus neither an estimation delivery time nor a shipping cost is calculated by Ecwid, carriers do that.

Basically, the shipping rates depend on an order weight, a customer location and a store location. So it's hard to say anything about the examples you provided. Could you please detail them? What products did you add to the cart in your store when you got such rates? What customer location was put in the shipping address form? Did you check the rates for the same conditions at Canada Post rates online calculator?


Quote:
Also I would like to use the sinature required option which has an extra cost, how can I choose that?
Could you please specify what do you mean by signature required option? Any links or screenshots will be helpful. Thank you in advance.
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