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Old 01-25-2018, 10:03 PM
Justin Grant2's Avatar
Justin Grant2 Justin Grant2 is offline
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Join Date: Jan 2018
Posts: 1
Default I can't log in to my Ecwid account

Back in September I downloaded the Ecwid plugin for my website https://BrandingMafia.com/store I do not remember ever creating a log in on the ecwid site. When I created the account, I was able to edit and manage my store from the Wordpress dashboard but now I only get the option to view and manage the store from the Ecwid app. When I try to log in to the store using my username and password, it says the password is wrong. I attempted to reset the password by selecting the "Forgot Password" link and your page says it sent me an email but I haven't gotten one. I have checked my junk and spam folders. The username is Info@BrandingMafia.com

I also tried to create an account using the info@brandingmafia.com email address but it says I already have an account with that username. I currently cannot do anything with my store or log in. Please help me!