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Old 06-05-2019, 06:26 AM
Julia Ivshina's Avatar
Julia Ivshina Julia Ivshina is offline
Ecwid Team
 
Join Date: Dec 2018
Posts: 24
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Quote:
Originally Posted by Liberian Love Souvenirs View Post
Hi,

My store link is www.liberianlovesouvenirs.ecwid.com

I'm on the Free plan and I setup Square, Paypal, and a couple other Payment Options.

I am trying to do a test payment myself and paying by Square. In the Checkout section, I cannot enter any information into the payment section and there is a Lock icon. What is the problem. My Square account is all setup and verified.

Please help.
Hi,

It's Pixie from Ecwid Support team. Thanks for contacting us!

I've checked your website: www.liberianlovesouvenirs.ecwid.com , added a product to bag and went through the checkout process. This is what I noticed:

* When I went to the Payment details step and chose Square as a payment option, I really couldn't enter the CC details within first several seconds as the secure payment form was loading. I saw the following: a screenshot—https://monosnap.com/file/oYVm6r3b55...7bwKj0wcaOQkJW

* In several seconds, when the form was loaded, I saw the following: a screenshot— https://monosnap.com/file/uj5WasywjO...dFDzxH8BpQIB9N . The lock icon means that this form is secure and CC details are in safety as these details are processed only on the Square side.

* After that, I clicked on the form and was able to add CC details. A screenshot: https://monosnap.com/file/3ZLP5TyclE...ODBSRq2SoBmHck


Thus, please choose Square at checkout, wait for several seconds till the payment form loads and then try to add CC details.

Please let me know about the results. Thank you!