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Old 11-05-2015, 12:51 PM
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Stanley Jr Stanley Jr is offline
Ecwid Team
Join Date: Aug 2015
Posts: 133

Originally Posted by Cynthia Tucker View Post
This problem continues and is not solved. The same checkout button (not paypal) comes up and then the fill in form. Here it is again, I've just now taken this screenshot.

If you empty the cart, choose another item, and try to check out, the fill in form will open.
I'm weary of this issue, as I have spoken with several agents without any success in resolution and it's going on for weeks now. They check my site and say it works, but it does not. I was using Chrome but switched a week ago back to Mozilla. Problem persists.

Thank you for letting us know that the issue persists.

I visited your website at using Mozilla Firefox web browser. I added ‘Tail pen, Zebra’ product to the bag and indeed the default ‘Checkout’ button appears instead of the PayPal one. After I click this button I get redirected to shopping details form, same as on your screenshot. I tried to empty the shopping bag and added the product again. The PayPal Checkout button appeared as it should. I also experimented with other products. Same thing - I see ‘PayPal Check out’ button.

We are at the moment investigating why this happens. I will keep you posted in this thread.
Ecwid Customer Care Team

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