EU Privacy Policy

Ecwid, Inc. (“Ecwid”) knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Policy covers the information practices of our user interfaces, including our website Ecwid.com, that link to this Privacy Policy: https://www.ecwid.com. This Privacy Policy explains the manner in which Ecwid Inc. collects, uses, discloses and otherwise treats personal information of European Union citizens.

Data Controller

Ecwid, Inc.,
144 West D Street, Suite 103,
Encinitas, California 92024,
USA,
privacy@ecwid.com

You can reach our data protection officer by mail or post addressed to “data protection officer” to the above address, or by e-mail to privacy@ecwid.com

Ecwid.com may contain links to third-party websites. Ecwid is not responsible for the information practices or the content of such third-party websites. We encourage you to review the privacy policies of third-party websites to understand their information practices.

Privacy Shield

Ecwid complies with the EU-US and US-Swiss Privacy Shield Frameworks as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Ecwid has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/.

Notice

Ecwid will inform an individual of the purpose for which it collects and uses information and the types of non-agent third parties to which Ecwid discloses or may disclose the information.

Processing purposes and respective legal basis Provision of the website; communication

The website requires the handling of personal data, such as the IP address for providing the contents displayed on the website, for requests made by you or for our Services.

We collect and store the following information:

  • Information you give us to contact you, including, contact information, such as your name, company name, address, phone number, email address, and similar contact data;
  • Automatic information, such as computer sign-on data, browser type, browser language, statistics on page views, traffic to and from our user interfaces and ad data. Like many websites, we use identifiers such as “cookies” and Web beacons to obtain this automatic information (for more information see below).
  • Location data, which may be precise or imprecise. Precise location data may be Global Position System (GPS) data and/or data identifying nearby cell towers and Wi-Fi hotspots. Imprecise location data includes, for example, a location derived from your IP address or data that indicates where you are located with less precision, such as at a city or postal code level.
  • The handling of your personal data for the provision of this website, the Services and for the communication with us is based on our legitimate interest. For the provision of this website it is technically necessary that we process certain personal data (e.g. the IP address). For provision of the Services and for the communication with us it is necessary that we handle the above-mentioned personal data.
  • Within the scope of the necessary balancing of interests, we have weighed your interest in the respective confidentiality of your personal data and our interests in the provision of this website and the establishment of contact with each other. Your interest in confidentiality weighs less in both cases. We may not otherwise provide this website to you or respond to your contact request.

Registered Account

You can register an account with us. This necessitates personal data such as contact and identity information, access credentials such as passwords, password hints, and similar security information used for authentication and account access.

Once you register on Ecwid.com, you are no longer anonymous to us.

Our communications will include notices about your account (for example, change in password or payment method, confirmation e-mails and other transactional information) and information concerning or related to our service. These communications are part of your relationship with Ecwid and you receive them as part of the Ecwid membership. Email notifications sent by Ecwid’s community forums can be adjusted or disabled via the community forums control panel. For members subscribing to notifications about the availability of specific partner programs at https://www.ecwid.com/partners, we include instructions to unsubscribe in the body of the email notifications.

The handling of your personal data within the scope of the registered account is carried out for the performance of the corresponding user contract.

As part of your registration on our website to use the Services, our website, you agree that you may receive certain administrative communications from us, such as administrative announcements and customer service messages regarding Services and products during the period that we provide Services to you. You may not opt out of receiving such administrative communications.

If you choose to use the Services, we may require you to provide contact and identity information, billing information, and other personal information as indicated on our user interfaces, including on Ecwid.com.

We do not store the following information in the regular course of our business:

  • credit card information and billing addresses.

Data processing with your consent

General information on consents:

If you have given us your consent to process personal data for certain other purposes (e.g. sending the newsletter), the data will be processed on the basis of this consent. Ecwid provides details on the contents when requesting the consent. Consents are always voluntary. If the processing of personal data is based on a consent given by you, you have the right to revoke this consent at any time. This also applies to consents given to us prior to the validity of the GDPR, i.e. before 25 May 2018. You can also withdraw your consent by sending an e-mail to privacy@ecwid.com.

The legality of data processing prior to withdrawal remains unaffected by your withdrawal.

The legal basis for data processing based on consent is Art. 6 Para. 1 a) GDPR.

Newsletter

Our newsletter is used as a general means of communication and may include updates to the Services as well as new partner agreements. You have the option to unsubscribe to our newsletter at anytime.

If you have expressly consented to receive newsletters, your declaration of consent is as follows:

“I consent to receive Ecwid Newsletter. I can unsubscribe anytime.”

Blog

If you have expressly consented to the blog subscription, your declaration of consent is as follows:

“I consent to receive new Ecwid blog articles. I can unsubscribe anytime.”

Advertising networks

If you have expressly consented to Advertising networks, your declaration of consent is as follows:

“I consent to the following: Ecwid may use automatic information alone or in combination with personal information about you to provide personalized information about Ecwid.com Ecwid contracts with third-party advertising networks who collect IP addresses and other identifiers on our websites and emails and on third-party websites. Ad networks follow your online activities over time by collecting information through automated means, including through the use of cookies. They use this information to provide advertisements about third-party products and services tailored to your interests. You may see these advertisements on other websites. This process also helps us manage and track the effectiveness of our marketing efforts. Ecwid, however, does not grant third parties access to any personal information. I can withdraw this consent at any time with effect for the future.”

Information We Share

We share your personal information with your consent or as necessary to provide the Services. In addition, we share personal information with vendors or agents to provide the Services. For example, companies we’ve hired to provide customer service support may need access to personal information in order to provide those functions. In such cases, these companies must abide by our Privacy Policy and security requirements and are not allowed to use personal information they receive from us for any other purpose. We commission an external service provider with tasks in the area of payment services as data processor for the purposes described herein. The service provider has been carefully selected by us and is regularly monitored, in particular with regard to the careful handling and protection of personal data accessible to them. We oblige all service providers to maintain confidentiality and to comply with legal requirements. In cases of onward transfer to third parties of data of EU or Swiss individuals received pursuant to EU-US or US-Swiss Privacy Shield, Ecwid is potentially liable. We will access, transfer, disclose, and preserve personal information, when doing so is necessary to: (i) comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies.

Do Not Track

Ecwid does not support Do Not Track technology.

Our Use of Cookies and Other Identifiers

We use identifiers such as cookies, Web beacons and IP addresses to make interactions with users easy and meaningful.

Cookies

When you visit Ecwid.com, Ecwid’s servers send a cookie to your computer. Standing alone, cookies do not identify you. They merely recognize your Web browser. Unless you choose to identify yourself to Ecwid, either by responding to a promotional offer, opening an account, or filling out a Web form, you remain anonymous to Ecwid.

We use cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer.

If you have identified yourself to Ecwid.com, we use session cookies containing encrypted information to identify you uniquely. Each time you log into the Services, your browser saves a session cookie containing an encrypted, unique identifier tied to your account. These session cookies allow Ecwid.com to identify you uniquely while you are logged into the Services and to process your online transactions and requests. Use of the Services requires session cookies.

Ecwid.com uses persistent cookies that only we can read and use to identify users who have visited our website previously. When you purchase the Services or provide us with personal information, our website assigns a unique identifier to you. This unique identifier derives from a persistent cookie that Ecwid.com places on your Web browser. We especially are careful about the security and confidentiality of the information stored in persistent cookies. For example, we store neither account numbers nor passwords in persistent cookies. If you disable your Web browser’s ability to accept cookies, you will be able to navigate Ecwid.com, but you will be unable to use the Services successfully.

We may use information from session and persistent cookies in combination with data about Ecwid’s website users to provide you with information about us and the Services.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies. You also can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. We recommend that you leave cookies turned on, however, because they allow you to take advantage of some of Ecwid’s essential features. For instance, if you block or otherwise reject our cookies, you won’t be able to access or use your account at my.ecwid.com or to enter comments and questions on our community forums. You will be able to browse Ecwid.com, to use our knowledge base (https://support.ecwid.com), and to read community forums.

Web Beacons

We use Web beacons alone or in conjunction with cookies to compile information about usage of Ecwid.com and user interaction with emails from Ecwid.com. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the Web beacon, and a description of a website tied to the Web beacon. For example, we may place Web beacons in marketing emails that notify Ecwid.com when you click on a link in the email that directs you to Ecwid.com. Ecwid uses Web beacons to operate and improve Ecwid.com and email communications.

Ecwid may use information from Web beacons in combination with data about users to provide you with information about Ecwid.com and the Services.

Third Party Cookies

We occasionally engage third parties to track and analyze usage and volume statistical information from users of Ecwid’s user interfaces, including our website, Ecwid.com. We also may use other third-party cookies to track the performance of our advertisements. The information provided to third parties includes no personal information, but this information may be re-associated with personal information after we receive it.

Public Forums, Affiliate Referral, and Customer Testimonials

Ecwid.com may include community forums, blogs, or chat rooms. Any other visitors to these forums may read, collect, or use the personal information you choose to disclose there, and may use it to send you unsolicited messages. Ecwid is not responsible for the privacy of information you choose to disclose in these forums.

Users may elect to use our WebPartner Affiliate Program to inform friends about Ecwid. We request the name and email address of each referred friend. Ecwid will send a one-time automatic email to the friend inviting him or her to visit our user interfaces. For further information about our WebPartner Affiliate Program, please see https://www.ecwid.com/webpartners. The agreement governing our WebPartner Affiliate Program may be found at https://www.ecwid.com/affiliate-agreement.html
Ecwid posts a list of users and testimonials on our user interfaces, including on our website, Ecwid.com that contain information such as user names and titles. We obtain the consent of each user prior to posting any information on such a list or posting testimonials.

Accessing, Reviewing and Changing Your Personal Information

If you are registered to receive the Services, you have the right to access, review and modify your personal information at any time by logging into your Profile page located at https://my.ecwid.com. If you cannot access personal information collected by Ecwid by the a foregoing link or through the Ecwid services, you may contact Ecwid at the address above and Ecwid will respond to requests to access or edit your personal information.

You have the right to object at any time on grounds arising from your particular situation to the processing of personal data concerning you on the basis of Article 6(1)(e) GDPR and Article 6(1)(f) GDPR. If you object, we will no longer process your personal data unless we can prove compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

If you are of the opinion that the processing of your personal data violates legal requirements, you have the right of appeal to a data protection supervisory authority responsible for us.

We will delete personal information when we no longer need it for the purposes we described earlier. We may retain personal information as permitted by law to resolve disputes, enforce our policies, and prevent the recurrence of fraud or other illegal or improper activity.

Security

To prevent unauthorized access, promote data security, and encourage appropriate use of information, we use a variety of tools, such as encryption technologies, passwords, physical and electronic security, or procedural safeguards to assist in the protection of your information. No security on the Internet is absolute, however, so we are unable to guarantee the security of any information that you share with us.

Enforcement

In compliance with the EU-US and US-Swiss Privacy Shield Principles, Ecwid commits to resolve complaints about your privacy and our collection or use of your personal information. European Union and Swiss individuals with inquiries or complaints regarding this privacy policy should first contact Ecwid at legal@ecwid.com.

Ecwid has further committed to refer unresolved privacy complaints under the EU-US and US-Swiss Privacy Shield Principles to the BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint. Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel. Ecwid is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).

Changes to This Privacy Policy

We may amend this Privacy Policy at any time by posting the amended terms on Ecwid.com. In the event of amendment, all terms shall take effect thirty (30) days after initial posting to Ecwid.com.

Effective date of this policy: May 25, 2018