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How to Improve Customer Satisfaction with Shipping Methods Supported by Ecwid

10 min read

“The customer is always right.” You’ve heard this since you had your first job serving pizza in your hometown. This motto reigns true even today, as consumers continue to drive the current economy. Understanding that your specialty of ecommerce is an extremely customer centric industry is critical for success, but how do you please your customers? How do you know what they want and need without directly asking them?

A non disputable want of your customers is speedy shipments. Providing quality shipping to your customers can make the difference between happy customers and frustrated ones leaving negative reviews online. You will find that you can have the best product globally, but if your shipping process is lacking, you will lose customers due to this frustration.

This shipping process and the buying process are two of the most critical parts of your contact with your buyer, and if either of them is lacking, you will end up with an unhappy customer.

Avoiding bad reviews related to shipping problems can be easy if you use your product’s proper shipping model and style. Ecwid makes it a cinch to ship to your customers in various practical ways that leave nothing to chance. From special packaging and product protection during shipping to basic returns and support, you will get all of the shipping features and functions that you need from Ecwid.

Read on to discover the secret recipe to increase customer retention. We’ll explain how a simple eCommerce platform like Ecwid can enhance your customer care ten-fold.

Discount Shipping Options For Better Shipping Prices

Besides allowing you to set up shop with a free online storefront and start selling on Instagram, Facebook, and TikTok in under an hour, Ecwid makes it easy to empower customers to feel their purchasing at the best price.

Using Ecwid allows your business to save time and money on certain features to help lower your prices and beat out the competition. This online storefront provides awesome options you can leverage for improved shipping costs. If your customers are tired of constantly searching for a deal, some tools can help you with this goal. Being able to shop around for the best rate is a function that the post office or local pack and ship places have access to for their customers, so why should your eCommerce site be left out of this critical feature? Ecwid ensures you have this benefit and more through the following:

Printing Discounted Shipping Labels

If you’re based in the US, you can buy shipping labels for USPS domestic and international shipments right from your Control Panel. The labels you buy in the Control Panel are discounted, so you save on shipping costs. After you buy a shipping label, you can print it and stick on your parcel. This way, you don’t waste time at the post office waiting in lines and filling out labels. Just drop the parcel at the nearest USPS office or at your front door for your postal worker to grab on their regular route.


One of the best choices that you can make to leverage this benefit is ShipStation. This super handy tool will help you shop through many different shipping options with many different carriers to find the one that is perfect for your needs. You will be able to save money every time you ship something to a customer, and you can even pick and choose the shipping method during your search.

Imagine the time that you will save when you think about the hours that it would take to look at all of these options to find the perfect one for your needs! This kind of tool saves you hours of frustration and makes sure that your customers are getting the perfect care and attention each time you send an order out to them.

Fulfillment Services

One of the other ways that many eCommerce businesses save a lot of money is by using a fulfillment service. These services will hold a set amount of your product stock in their location, and then they will service the orders that you have received by sending products to customers, handling returns, and taking care of broken or lost items.

This kind of service is offered by many providers, and you can pick and choose from them to find your own unique custom fulfillment service. Once you find a fulfillment service, apps like Fulfill Sync will help update all of your product data and keep things in sync with your ecommerce store.

There are many ways to make this kind of shipping method effective for your business needs. You should discuss whether they offer free shipping, expedited delivery, what the shipping speeds will be, and what delivery methods are offered. Considering these shipping questions can positively impact your customer service. Ease your customers’ pain by resolving their problems before they even arise.

Ecwid Understands Shipping & Provides Effective Solutions

Varying shipping options can impact customer service both negatively and positively. Ensure you’re making the impact you want by choosing the shipping method that will get your products to customers in good condition, with good delivery speed and reliability to any shipping zone. While it can be tempting to pick your shipping methods based on cost alone, not every shipping option is the right one to care for local customers and customers, not in your area.

If you are struggling with issues related to shipping carriers misplacing, losing, or being slow to deliver your products, you need to consider tools beyond the shipping method and fulfillment methods that you have in place.

If you are worried about how to get deliveries to their new homes in any shipping zone, you can choose from dozens of shipping and logistics apps within Ecwid’s App Store. These apps help ensure that everything from local delivery to a priority mail package sent out of state will get to its location with ease. In addition, they can provide your customers with a variety of shipping and delivery options with real-time pricing and tracking information provided upon checkout. These tools will help conversion rates at checkout and provide you with discounted shipping.

What Are the Common Shipping Costs on Ecwid?

Shipping costs are typically assessed at the time of each shipment. This process is the most common method of using a shipping service. You will be familiar with it since it is the model you use when you head to the post office to mail something. When you use this method, you will pay shipping, taxes, and packaging costs during this time right before shipment. The price will vary based on the location of the person buying the product.

Flat rate shipping can be built into your shipping platform experience, and this option will simply charge you a flat fee each time a product goes out. There might still be taxes and other costs associated with mailing to some locations, but the shipping costs alone will be a flat fee.

The last option that most eCommerce businesses can elect to use is free shipping. This can be handled by building the shipping cost into the sale of each product, or you can contract with a free shipping agreement to pay a monthly fee or pay in advance for shipping costs that will be incurred during your sales processes throughout the month.

No matter what shipping method you choose, you will always pay some taxes and fees to ship out of the country or to certain states, and some products will continually be assessed a shipping tax or fee based on the category they belong to.

Ecwid’s simplistic platform enables transparency in all these shipping costs to alleviate frustration in your customers and encourage recurring purchases.

Picking the Right Shipping Method Doesn’t Have to be Hard

If you are using the right shipping methods tools and the proper fulfillment process for your business, there is no reason that you should struggle to find the perfect shipping solution for every sale your business makes. From tools that help identify the shipping zone and location of delivery to tools that prevent wasted money on shipping charges—there are many easy ways to optimize your online sales experience for you and your customers.

When you use these simple tools to improve your Ecwid experience, you will never worry again about your items being appropriately delivered and in good condition. There is no reason that your store cannot take advantage of the tools and tricks that giant corporations have at their disposal. Shipping solutions tools are one of the most beneficial ways to improve your business processes and ensure your customers are satisfied and come back wanting more.

Learn more about Ecwid shipping features

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About the author

Anastasia Prokofieva is a content writer at Ecwid. She writes about online marketing and promotion to make entrepreneurs’ daily routine easier and more rewarding. She also has a soft spot for cats, chocolate, and making kombucha at home.

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I’m so impressed I’ve recommended it to my website clients and am now using it for my own store along with four others for which I webmaster. Beautiful coding, excellent top-notch support, great documentation, fantastic how-to videos. Thank you so much Ecwid, you rock!
I’ve used Ecwid and I love the platform itself. Everything is so simplified it’s insane. I love how you have different options to choose shipping carriers, to be able to put in so many different variants. It’s a pretty open e-commerce gateway.
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