Introducing Order Pickup for Every Ecwid Store

5 min read

You can now set up order pickup through the Ecwid shipping settings — this will give your customers the option to come to your store (or anywhere else) and pick up the ordered items themselves. You’ll save time and money on shipping, and customers will have the option to visit the location closest to them to get their products quicker. Plus, customers don’t need to enter shipping information, so they can checkout faster.

This feature is great for everyone who:

  • has a retail shop
  • is already selling locally and wants to expand to an online store
  • is making goods inside of a retail shop
  • is setting up a pop-up shop in a location like a local mall
  • is participating in local flea markets, local events, sporting events, and the like
  • has business partners with physical locations.

Add Order Pickup Method to Your Ecwid Store

The order pickup method is super easy to set up:

  1. Go to the Ecwid control panel → Settings → Shipping.
  2. Click on the “New Pickup Method” button.
  3. In the pop-up, add the pickup instructions for the customer. Describe in details how, where, and when your customers will be able to pick up their orders. Remember to include contact information and any terms for pickup. They will see this information at the checkout and in order email notifications.

  4. Save changes.

You can set up both delivery and pickup options in your store. In that case, your customer can choose the delivery method they prefer during checkout.

Order Pickup.gif

Manage Pickup Orders in Your Store

When your customer places an order, you can find it in Orders on your Sales page in the Ecwid control panel.

Once the order is ready, you can change its status to “Ready for Pickup”.We added this new status in the fulfillment status list. It helps to clarify whether the order is ready for pickup by the customer.

After you have changed the status, your customer will get an email notification with the order details, pickup instructions, and location.

Offer Various Pickup Locations

You can also set several pickup location options, so your customer can select the most convenient place. To do so, go to the Ecwid control panel → Settings → Shipping and add one more pickup method.

Screen Shot 2017-01-13 at 11.34.00.png

The order pickup method will be shown in the checkout along with other shipping methods. When the customer chooses order pickup during the checkout, they won’t be asked to enter the shipping address, so the checkout will take less long.

Modify “Ready for Pickup” Email Template As You Like

After you have changed the status, your customer will get an email notification with the order details and pickup instructions.

The cool thing is that you can edit the template of email notifications using an HTML template. Go to Settings → Mail.

Change the design: add or remove the logo, change colors, rename titles, etc. There is a lot of data that can be added to the template with the help of special variables. You can find the full list of these variables here: How to edit mail notifications.

Take me to the shipping settings


How can I let customers pick the date and time of pickup?

Use the In-Store Pickup app for Ecwid. Besides setting up pickup location options, the app allows your clients to choose the date and time of the pickup, so they can select the most convenient place and time. The app is optional and can be installed on top of basic order pickup functionality. In-Store Pickup app costs $4.99 per month and offers a seven-day trial period. Check it out in our App Market.

Also read: Why You Should Offer In-Store Pickup (Even If You Don’t Have Physical Store)


If you have questions about the order pickup option, please read our support documentation or get in touch with one of our Support Ninjas.

Happy selling!

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About the author

Matt is a product manager at Ecwid. He works with the Ecwid dev team and helps them shipping the right features for Ecwid merchants. Outside of work, Matt likes travelling and climbing the mountains.

Ecommerce that has your back

So simple to use – even my most technophobic clients can manage. Easy to install, quick to set up. Light years ahead of other shop plugins.
I’m so impressed I’ve recommended it to my website clients and am now using it for my own store along with four others for which I webmaster. Beautiful coding, excellent top-notch support, great documentation, fantastic how-to videos. Thank you so much Ecwid, you rock!
I’ve used Ecwid and I love the platform itself. Everything is so simplified it’s insane. I love how you have different options to choose shipping carriers, to be able to put in so many different variants. It’s a pretty open e-commerce gateway.
Easy to use, affordable (and a free option if starting off). Looks professional, many templates to select from. The App is my favorite feature as I can manage my store right from my phone. Highly recommended 👌👍
I like that Ecwid was easy to start and to use. Even for a person like me, without any technical background. Very well written help articles. And the support team is the best for my opinion.
For everything it has to offer, ECWID is incredibly easy to set up. Highly recommend! I did a lot of research and tried about 3 other competitors. Just try ECWID and you'll be online in no time.

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