📣 New Ecwid tools to grow your ecommerce business in 2024. Learn more →
Everything you need to sell online

Set up an online store in minutes to sell on a website, social media, or marketplaces.

How to Cancel or Pause a Shopify Subscription

5 min read

Looking for “how to cancel Shopify app subscription” information? You’re in the right place. Canceling a Shopify subscription is a straightforward process that doesn’t require jumping through hoops or too many steps. We’re breaking down how to close Shopify storefronts in this post.

How to sell online
Tips from e-commerce experts for small business owners and aspiring entrepreneurs.
Please enter a valid email address

How to Pause Shopify Store

Not ready to fully commit to canceling your Shopify store just yet?

The platform offers a convenient pause option for businesses who want to take a step back and decide where the ecommerce site is right for them while building out their storefront.

There is still a fee associated with pausing your store; most businesses will pay a rate of $9 per month to keep their store on the platform. Keep in mind the Pause and Build plan is only available for storefronts with a paid Shopify account.

Here’s how you can quickly pause your Shopify subscription while still creating your storefront

  1. Log in to your store owner account
  2. From the Admin page, click on Settings
  3. From Settings, navigate to Plan
  4. Click on Deactivate Store, then select Pause and Build plan
  5. Read through the details of the plan thoroughly
  6. Select Switch to Pause and Build

Once your store is paused, access to the checkout process, POS, gift cards, and other functionality is no longer accessible to customers. You can edit products and add marketing content, but there’s no way for customers to purchase your products.

Deactivating is simply offered as a way for business owners to build out their storefronts, test processes, and finalize their online shop’s overall look and feel.

How to Cancel Shopify Subscription

When you’ve made the decision to cancel your Shopify subscription, you may be Googling “how to deactivate Shopify store.” We’re here to make this process seamless and stress-free for you. Here is how to close Shopify store information so you can move on to a different ecommerce platform for your business.

  1. From the Admin page, click on Settings, then Plan
  2. Select Deactivate Store
  3. Choose a reason for your deactivation, then hit Continue
  4. Enter your admin password
  5. Select Deactivate Now

What Happens When You Deactivate a Shopify Store?

Deactivating your Shopify store doesn’t mean it’s gone forever. If you change your mind about using the platform, you’re in luck. Shopify saves all their sellers’ data for up to two years, so you can log back in at any point during this time period if you want to try selling again.

If you’ve decided to close your Shopify store for good, you have to open a Support ticket and work with the Shopify team to get your request completed.

Build Your Dream Business with Ecwid

Shopify may be one of the largest ecommerce platforms in the game, but that doesn’t make them the best fit for you. Whether you’re just starting out or experiencing growth online, it’s worth shopping around and finding other platform options that suit your needs better.

Now that you know how to delete a Shopify store, consider getting started with Ecwid. Ecwid is the best free ecommerce platform online, with an impressive array of free features to help entrepreneurs achieve their goals.


Table of contents

Sell online

With Ecwid Ecommerce, you can easily sell anywhere, to anyone — across the internet and around the world.

About the author

Max has been working in the ecommerce industry for the last six years helping brands to establish and level-up content marketing and SEO. Despite that, he has experience with entrepreneurship. He is a fiction writer in his free time.

Ecommerce that has your back

So simple to use – even my most technophobic clients can manage. Easy to install, quick to set up. Light years ahead of other shop plugins.
I’m so impressed I’ve recommended it to my website clients and am now using it for my own store along with four others for which I webmaster. Beautiful coding, excellent top-notch support, great documentation, fantastic how-to videos. Thank you so much Ecwid, you rock!
I’ve used Ecwid and I love the platform itself. Everything is so simplified it’s insane. I love how you have different options to choose shipping carriers, to be able to put in so many different variants. It’s a pretty open e-commerce gateway.
Easy to use, affordable (and a free option if starting off). Looks professional, many templates to select from. The App is my favorite feature as I can manage my store right from my phone. Highly recommended 👌👍
I like that Ecwid was easy to start and to use. Even for a person like me, without any technical background. Very well written help articles. And the support team is the best for my opinion.
For everything it has to offer, ECWID is incredibly easy to set up. Highly recommend! I did a lot of research and tried about 3 other competitors. Just try ECWID and you'll be online in no time.

Your ecommerce dreams start here

We use cookies or similar technologies to maintain security, enable user choice and improve our sites. We also set cookies for marketing purposes and to provide personalised content and advertising. You can reject all non-essential cookies by clicking “Reject all.”