Delivering Delightful Customer Experiences: Lessons from D4design Studios

7 min read

If you follow the Ecwid blog, then you know we love celebrating the success of Ecwid users. In this story, we’re putting the spotlight on a web agency that designs and develops beautiful web stores using our platform.

D4design Studios is a web design company based in Zürich, Switzerland. They have an impressive list of clients including global brands such as BMW, National Geographic, and Hyatt. They’ve also worked with a number of Ecwid clients including, My Funtone, Online Golf Shop, and Nature Skin Switzerland.  

D4 design website

D4design website

In this post, we’re going to dig into the secrets to D4design Studios success. We’ve also included key takeaways that other businesses — merchants and developers alike — can apply to their own ventures.

We caught up with the company’s co-founder Tim Kilcher, and asked him to share D4design Studios story and work philosophy.

Read about the details of our conversation below.

Founding Principles: Great Design and Excellent Customer Service

D4design Studios was founded in 2007 in New York City.

It was just a few guys who really loved doing design and wanted to do something great, shared Tim.

It sounds simple enough, but one of the things that set Tim and his team apart right from the start was their focus on providing exceptional client experiences.

D4design team

D4design team

D4design Studios ensures a white glove experience for each of their clients. Every website, newsletter, or app is tailor-made, and their customers enjoy concierge service from the company.

We’re always going for the highest possible customer experience that is humanly possible. We specialize in hand-crafted sites and focus on quality versus quantity.

Aside from their unique and eye-catching designs, part of the allure of D4design Studios comes from the quality of their customer service and support. According to Tim, they’re incredibly hands-on and work hard to ensure that clients won’t have to worry about technical difficulties.

For instance, if a customer encounters an issue with their website, D4design Studios will provide remote desktop support and fix the problem for the client, rather than send them information for self-service. That way, the client can save time on technology woes and keep their focus on their business.

Key takeaway: Strive to go above and beyond for your customers

The team at D4design Studios is dedicated to offering the best customer experience possible — and this is a lesson that many businesses should take to heart.

Retail is becoming increasingly competitive, it’s no longer enough to compete on price or products. If you want to make a lasting impression on consumers, you need to excel in services and overall experiences.

Ask yourself, how can you improve your customer’s shopping experience? What are your shortcomings when it comes to customer service? Find the answers to these questions and use them to take your customer experience strategy to the next level.

Going Beyond Web Design

D4design Studios isn’t just about creating websites. The company offers a range of services to help businesses make their mark online, including logo design, app development, online marketing, and newsletter design.

Providing these services enables D4design Studios to add value to their offerings and helps them stay competitive in the crowded web design space.

D4 photography

D4design also offers professional photography

Key takeaway: Look into products or services that complement your existing offerings

If it makes sense for your business, consider expanding your current offerings. Think about products or services that complement what you have right now, and explore the possibility of selling them in your store. Doing so could open up new revenue streams and encourage repeat business from satisfied customers.

A Growing Global Presence

D4design Studios may be based in Switzerland, but they have clients all over the world, including the United States, Germany, and the Maldives.

The tools that Tim and his team use help them stay on top of their expanding global customer base. When it comes to customer support, D4design Studios go-to solutions are TeamViewer and LogMeIn, which are tools that allow them to access their clients’ desktops remotely.

Key takeaway: Arm yourself with the best tools for the job

The software and solutions that you use can make or break your business. The right tools can make you more efficient, enable you to build a better website, and help you connect with customers.

That’s why it’s important to continuously evaluate your business apps and tools. See to it that you’re always running the latest version of any software that you have, and explore other apps and add-ons that can make your life easier. Doing so will help you keep your “tech stack,” and, in turn, your business in top shape.

Speaking of tools, Ecwid has a growing list of features, functionalities, and add-ons that can make the lives of online sellers so much easier. If you’re looking to set up shop online or improve your existing online store, be sure to check out what we have to offer.

Already an Ecwid user? We’re working hard to bring you new tools on a regular basis. Make sure you’re getting the most out of your Ecwid store by following our product updates and regularly visiting your “what’s new” page to activate new options.

Are you a web developer looking to partner with Ecwid? You have several options. You can sign up for Jumpstart, the first and only private-label e-commerce platform for resellers, or choose to be an affiliate through Ecwid’s Affiliate WebPartners. You can also build apps for Ecwid’s growing marketplace.

Head to our partner programs page to learn more email us for more information, we’d love to hear from you!

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About the author

Ashley leads Ecwid’s customer success initiatives and is passionate about creating happy customers and maximizing value. When she isn’t chatting with customers you’ll likely find her playing outdoors on a surf or snowboard.

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