Delivering Delightful Customer Experiences: Lessons from D4design StudiosMar 6, 2017 by Ashley Hoffmann, Ecwid Team
If you follow the Ecwid blog, then you know we love celebrating the success of Ecwid users. In this story, we’re putting the spotlight on a web agency that designs and develops beautiful web stores using our platform.
D4design Studios is a web design company based in Zürich, Switzerland. They have an impressive list of clients including global brands such as BMW, National Geographic, and Hyatt. They’ve also worked with a number of Ecwid clients including, My Funtone, Online Golf Shop, and Nature Skin Switzerland.
In this post, we’re going to dig into the secrets to D4design Studios success. We’ve also included key takeaways that other businesses — merchants and developers alike — can apply to their own ventures.
We caught up with the company’s
Read about the details of our conversation below.
Founding Principles: Great Design and Excellent Customer Service
D4design Studios was founded in 2007 in New York City.
It was just a few guys who really loved doing design and wanted to do something great, shared Tim.
It sounds simple enough, but one of the things that set Tim and his team apart right from the start was their focus on providing exceptional client experiences.
D4design Studios ensures a white glove experience for each of their clients. Every website, newsletter, or app is
We’re always going for the highest possible customer experience that is humanly possible. We specialize in
Aside from their unique and
For instance, if a customer encounters an issue with their website, D4design Studios will provide remote desktop support and fix the problem for the client, rather than send them information for
Key takeaway: Strive to go above and beyond for your customers
The team at D4design Studios is dedicated to offering the best customer experience possible — and this is a lesson that many businesses should take to heart.
Retail is becoming increasingly competitive, it’s no longer enough to compete on price or products. If you want to make a lasting impression on consumers, you need to excel in services and overall experiences.
Ask yourself, how can you improve your customer’s shopping experience? What are your shortcomings when it comes to customer service? Find the answers to these questions and use them to take your customer experience strategy to the next level.
Going Beyond Web Design
D4design Studios isn’t just about creating websites. The company offers a range of services to help businesses make their mark online, including logo design, app development, online marketing, and newsletter design.
Providing these services enables D4design Studios to add value to their offerings and helps them stay competitive in the crowded web design space.
Key takeaway: Look into products or services that complement your existing offerings
If it makes sense for your business, consider expanding your current offerings. Think about products or services that complement what you have right now, and explore the possibility of selling them in your store. Doing so could open up new revenue streams and encourage repeat business from satisfied customers.
A Growing Global Presence
D4design Studios may be based in Switzerland, but they have clients all over the world, including the United States, Germany, and the Maldives.
The tools that Tim and his team use help them stay on top of their expanding global customer base. When it comes to customer support, D4design Studios
Key takeaway: Arm yourself with the best tools for the job
The software and solutions that you use can make or break your business. The right tools can make you more efficient, enable you to build a better website, and help you connect with customers.
That’s why it’s important to continuously evaluate your business apps and tools. See to it that you’re always running the latest version of any software that you have, and explore other apps and
Speaking of tools, Ecwid has a growing list of features, functionalities, and
Already an Ecwid user? We’re working hard to bring you new tools on a regular basis. Make sure you’re getting the most out of your Ecwid store by following our product updates and regularly visiting your what’s new page to activate new options.
Are you a web developer looking to partner with Ecwid? You have several options. You can sign up for Jumpstart, the first and only
Stay up to date!
Get free e-commerce tips, news and inspiring ideas delivered directly to your inbox