Welcome to Ecwid, Inc (“Ecwid”). We offer an online Software as a Service (SaaS) delivery model to provide
These Terms of Service provide that all disputes between you and Ecwid will be resolved by BINDING ARBITRATION. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury and your claims cannot be brought as a class action. Please review the Arbitration Agreement below for the details regarding your agreement to arbitrate any disputes with Ecwid.
These Terms of Service are also a resource for you to have a deeper understanding of how our Products and Services work, including the kinds of data we collect, the way we bill, how we interact with you and other useful details. We encourage you to revisit these Terms of Service when you have a question about the Products and Services or want to know how something works. We hope you enjoy your Ecwid experience.
Acceptance of Terms of Service
By using, visiting, or browsing the Products and Services as a user or paid or unpaid member, you accept and agree to be bound by these Terms of Service, available at
Any failure of Ecwid to enforce or exercise a right provided in these terms is not a waiver of that right.
Changes to Terms of Service
If any provision of this Agreement is declared void or unenforceable by any judicial authority, this shall not nullify the remaining provisions of the Agreement, which shall remain in full force and effect.
Account Terms Overview
You are responsible for using the Products and Services in a private and secure manner. Ecwid is not liable for any damage or loss due to unauthorized account access resulting from your actions, such as not logging out of the Products and Services or sharing your account password.
Ecwid can refuse registration or cancel an account at its sole discretion at any time.
You may not use the Products and Services for any illegal activity or to violate laws in your jurisdiction.
You may not use the Products and Services to distribute unsolicited email (“spam”) or malicious content such as viruses or worms.
You may not exploit the Products and Services to access unauthorized information.
Ecwid reserves the right to modify, suspend, or discontinue the Products and Services for any reason, with or without notice.
Abuse or excessively frequent requests to the Ecwid website or other Products and Services may result in the temporary or permanent suspension of your account’s access to the Products and Services. Ecwid, at its sole discretion, will determine abuse or excessive usage. Ecwid will make a reasonable attempt via email to warn the account owner prior to suspension.
Ecwid owns intellectual property rights to any protectable part of the Products and Services, including but not limited to the design, artwork, functionality, and documentation. You may not copy, modify, or reverse engineer any part of the Products and Services owned by Ecwid. For more details, see below the Intellectual Property section of these Terms of Service.
User Conduct and Submissions
Any text, graphics, photographs, or other information communicated to Ecwid (collectively, Content) belongs to the person who posted such content. You may use any Content posted by you in any other way without restriction. You may only use Content posted by others in the ways described in these Terms of Service.
You give Ecwid a
Ecwid cannot control all Content posted by third parties to the Products and Services, including to our user interfaces, and does not guarantee the accuracy, integrity or quality of such Content. You understand that by using the Products and Services you may be exposed to Content that you may find offensive, indecent, incorrect or objectionable, and you agree that under no circumstances will Ecwid be liable in any way for any Content, including any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of your use of any Content. You understand that you must evaluate and bear all risks associated with the use of any Content, including any reliance on the content, integrity, and accuracy of such Content. If you would like to report objectionable materials, please contact firstname.lastname@example.org
By accessing the Products and Services, including our website and other user interfaces, you agree to use the Products and Services, including all features and functionalities associated therewith, our website, other user interfaces and all content and software associated therewith in accordance with all applicable laws, rules and regulations, or other restrictions on use of the Products and Services or Content therein. In addition, you agree not to upload, post,
By using the Products and Services, you are consenting to receive certain communications from us. For example, Ecwid may send you newsletters about new Ecwid features, special offers, promotional announcements and customer surveys via email or other methods.
The member who created the Ecwid account and whose Payment Method is charged is referred to here as the Account Owner. The Account Owner has access and control over the Ecwid account. The Account Owner’s control is exercised through use of the Account Owner’s password and therefore to maintain exclusive control, the Account Owner should not reveal the password to anyone. In addition, if the Account Owner wishes to prohibit others from contacting Ecwid Customer Service and potentially altering the Account Owner’s control, the Account Owner should not reveal the Payment Method details (for example, the last four digits of their credit or debit card, or their email address if they use PayPal) associated with their account. BY SHARING THE ECWID.COM ACCOUNT PASSWORD, THE ACCOUNT OWNER AGREES TO BE RESPONSIBLE FOR ASSURING THAT THE PERSONS WITH WHOM IT SHARES THE PASSWORD COMPLY WITH THE TERMS OF SERVICE AND SUCH ACCOUNT OWNER SHALL BE RESPONSIBLE FOR THE ACTIONS OF SUCH PERSONS.
Any abuse or threatened abuse of other users of the Products and Services or of Ecwid personnel will result in immediate account termination.
Payment and Fees
To access any of our Products and Services, you must have access to the Internet and must create an account, either on a free or
A valid credit card is required to use paid subscription for Products and Services.
When you subscribe to paid Products and Services, your credit card will be billed according to current Ecwid rates for the selected subscription plan and charged subsequently in
If you choose to downgrade your subscription by switching to a free subscription plan, ECWID will change your account immediately. No credit will be applied for the unused portion of service.
If you choose to upgrade or downgrade your subscription from one paid plan (“Old Plan”) to another paid plan (“New Plan”), your service will be switched immediately to the New Plan. The payment for the unused portion of service from your Old Plan will be prorated relative to the price of the New Plan, and the billing date will be adjusted accordingly. If the change from your Old Plan to your New Plan is a downgrade in service, then the billing date is adjusted to a later date. If the change from your Old Plan to your New Plan is an upgrade, then the billing date is adjusted to an earlier date. Your credit card will be charged on the adjusted billing date.
Example 1: You upgrade from the Business Plan ($35/mo.) to the Unlimited Plan ($99/mo.).
Date of upgrade: November 10
Next billing date: November 30
Adjusting the remaining number of days: 20*($35/$99) = 7.08 days
Adjusted billing date: November 17
Example 2: You downgrade from the Business Plan ($35/mo.) to the Venture Plan ($15/mo.).
Date of downgrade: November 10
Next billing date: November 30
Adjusting the remaining number of days: 20*($35/$15) = 46.67 days
Adjusted billing date: December 26
Example 3: You downgrade from the Business Plan ($350 annually) to the Venture Plan ($150 annually).
Date of upgrade: November 10
Next billing date: March 1
Adjusting the remaining number of days: 111*($350/$150) = 259 days
Adjusted billing date: July 27
Ecwid does not provide refunds for Products and Services.
Cancellation and Termination
You can at any time cancel your paid subscription for the Products and Services by downgrading to free plan. There will be no subsequent charges to your credit card after cancellation.
You may terminate your account by selecting Close my account option in your account. Your subscription will be canceled during account termination.
Features and Functionality
The Products and Services include an online shopping cart that can be integrated with your existing website, blog, social network as applicable. We reserve the right in our sole and absolute discretion to make changes from time to time and without notice in how we operate the Products and Services. Any description of how the Products and Services work should not be considered a representation or obligation with respect to how the Products and Services always will work. We are making constant adjustments to the Products and Services and often these Terms of Service do not capture these adjustments completely.
For members in certain countries, some of the Products and Services, such as our online shopping cart, can be added to your page on social media networks, such as Facebook.
BY CONNECTING YOUR ECWID.COM ACCOUNT TO YOUR FACEBOOK ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS, INCLUDING TO FACEBOOK (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON FACEBOOK AND YOUR ACCOUNT SETTINGS ON ECWID.COM). IF YOU DO NOT WANT INFORMATION ABOUT YOU TO BE SHARED IN THIS MANNER, DO NOT USE THE FACEBOOK CONNECT FEATURE. We and Facebook are continually making changes and improvements to this feature, and therefore the available features and information that is shared may change from time to time. These changes may take place without notice to you and may not be described in these Terms of Service.
You are responsible for updating and maintaining the truth and accuracy of the information you provide to us relating to your account. You are also responsible for maintaining the confidentiality of your account and password and for restricting access to your Ecwid account. If you disclose your password to anyone or share your account with other people, you take full responsibility for their actions. Where possible, users of public or shared networks should log out at the completion of each visit. If you find that you are a victim of identity theft and it involves an Ecwid account, you should notify us at email@example.com. Then, you should report this instance to all your card issuers, as well as your local law enforcement agency. Also, you should be mindful of any communication requesting that you submit credit card or other account information. Providing your information in response to these types of communications can result in identity theft. Always access your sensitive account information by going directly to the Ecwid website and not through a hyperlink in an email or any other electronic communication, even if it looks official. Ecwid reserves the right to place any account on hold anytime with or without notification to the member in order to protect itself and its partners from what it believes to be fraudulent activity. Ecwid is not obligated to credit or discount a membership for holds placed on the account by either a representative of Ecwid or by the automated processes of Ecwid.
UNLESS EXPRESSLY SET FORTH IN THIS AGREEMENT, ECWID MAKES NO WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO ANY MATTER, INCLUDING WITHOUT LIMITATION ADVERTISING AND OTHER SERVICES, AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OR CONDITIONS OF NON INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE. ECWID DOES NOT WARRANT THE RESULTS OF USE OF ANY OF THE PRODUCTS AND SERVICES, AND ACCOUNT HOLDER ASSUMES ALL RISK AND RESPONSIBILITY WITH RESPECT THERETO.
Limitation of Liability and Damages. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SYSTEM FAILURE OR NETWORK OUTAGE, WILL EITHER PARTY OR ITS AFFILIATES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, RELIANCE, OR EXEMPLARY DAMAGES THAT RESULT FROM THIS AGREEMENT, EVEN IF SUCH PARTY OR ITS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR THE INDEMNITY OBLIGATIONS SET FORTH HEREIN, IN NO EVENT WILL EITHER PARTY’S OR ITS AFFILIATES’ TOTAL LIABILITY TO THE OTHER PARTY FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF OR RELATING TO THIS AGREEMENT (WHETHER IN CONTRACT OR TORT, INCLUDING NEGLIGENCE, WARRANTY, OR OTHERWISE) EXCEED THE AMOUNTS PAID BY ACCOUNT HOLDER TO ECWID.COM HEREUNDER.
You shall indemnify Ecwid for damages, costs and attorneys fees that Ecwid incurs from any third party claim that (i) arise from your modification of the Products and Services or (ii) the use by Ecwid of any materials provided to Ecwid by you for use in the Products and Services infringe any U.S. patent, copyright, trademark, trade secret or other intellectual property right under U.S. law. You shall assume the defense of any third party claim with counsel reasonably satisfactory to Ecwid. Ecwid may employ its own counsel in any such case, and shall pay such counsel’s fees and expenses. You shall have the right to settle any claim for which indemnification is available; provided, however, that to the extent that such settlement requires Ecwid being indemnified to take or refrain from taking any action or purports to obligate Ecwid being indemnified, then you shall not settle such claim without the prior written consent of Ecwid, which consent shall not be unreasonably withheld, conditioned or delayed. THE PARTIES DISCLAIM THE IMPLIED WARRANTY OF
Additional disclaimers or limitations of liability may be contained in the various third party software, licensing and service agreements you may have agreed to in order to access the Products and Services.
Copyright. The Products and Services, including all content included on our user interfaces, or delivered to members as part of the Products and Services, including, but not limited to, source code, data compilations, and software, are the property of Ecwid or its licensors and are protected by United States and international copyright, trade secret or other intellectual property laws and treaties. While the Products and Services include
Trademarks. Ecwid is a registered trademark of Ecwid. The Ecwid logo and Ecwid.com are trademarks or service marks of Ecwid. The Products and Services, including but not limited to their graphics, logos, page headers, button icons, scripts and service names constitute trade dress of Ecwid. The trademarks, service marks and trade dress of Ecwid may not be used or reproduced without prior written approval from Ecwid and may not be used in connection with any product or service that is not affiliated with Ecwid, in any manner that is likely to cause confusion among customers, in any manner that dilutes the rights of Ecwid, or in any manner that disparages or discredits Ecwid. Other trademarks that appear on the Ecwid website and user interfaces are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Ecwid. Any images of persons or personalities contained on the Ecwid website and user interfaces are not an indication or endorsement of Ecwid or any particular product or our service unless otherwise indicated.
Patents. Ecwid holds patents pending that apply to the Products and Services and our operations.
Use of Information Submitted
Ecwid is free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to us (“Feedback”), including responses to questionnaires or through postings to the Products and Services, including the Ecwid website and user interfaces, without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the Products and Services. Furthermore, by posting any Feedback on our site, submitting Feedback to us, or in responding to questionnaires, you grant us a perpetual, worldwide,
Please note Ecwid does not accept unsolicited materials or ideas for use or publication, and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Ecwid. Should you send any unsolicited materials or ideas, you do so with the understanding that no additional consideration of any sort will be provided to you, and you are waiving any claim against Ecwid and its affiliates regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the idea you sent.
From time to time, we test various aspects of our Products and Services, including our website, other user interfaces, service levels, plans, promotions, features, delivery, and pricing, and we reserve the right to include you in or exclude you from these tests without notice.
If you need assistance with your account, you may find answers and support on our community forums and using other resources and contacts found here: http://www.ecwid.com/help.html#contact_us. You can also reach us with customer service questions at firstname.lastname@example.org.
Limitations on Use
You must be 18 years of age or older to become a member and end user of the Products and Services. In certain jurisdictions, the age of majority may be older than 18, in which case you must satisfy that age in order to become a member. While individuals under the age of 18 may utilize the Products and Services, they may do so only with the involvement of a parent or legal guardian, under such person’s account and otherwise subject to these Terms of Service. While Ecwid does distribute products that may be used by children, the Products and Services are not intended to be used by children, without involvement, supervision, and approval of a parent or legal guardian (see also Parental Controls). Unless otherwise specified, we grant you a limited, non exclusive, non transferable, license to access the Products and Services. Except for the foregoing limited license, no right, title or interest shall be transferred to you. You may not download (other than through page caching necessary for personal use, or as otherwise expressly permitted by these Terms of Service), modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from or through, the Products and Services, without our express written consent. Ecwid does not promote, foster or condone the copying of
Links and Pages
Some of the hyperlinks on the Ecwid website may lead to other websites or other content that are not controlled by, or affiliated with, Ecwid. In addition, other websites may link to the Ecwid website or Ecwid may include links to the websites of businesses, including those that have associations with us through certain programs. For example, Ecwid may include pages that display and provide information on Applications or other products. These pages may provide links to third party sites where Ecwid members may obtain or purchase such Applications. Ecwid has not reviewed these websites and is not responsible for the offerings of any of these sites or the content, privacy policies or Terms of Service of these websites or Applications. You acknowledge and agree that Ecwid is not responsible or liable for, and does not otherwise warrant, the actions of these third parties, the products or contents on their websites, or the performance of any Applications or other products. These linked websites have separate and independent privacy statements, notices and Terms of Service, which we recommend you read carefully. You should also refer to the section of these terms titled How Our Products and Services Work.
Claims of Copyright Infringement
It is the policy of Ecwid to respect the intellectual property rights of others. Ecwid does not condone the unauthorized reproduction or distribution of copyrighted content. If you believe your work has been reproduced or distributed in a way that constitutes copyright infringement or are aware of any infringing material available through the Products and Services, please view our Copyright Policy for explicit instruction on how to address the issue.
These Terms of Service shall be governed by and construed in accordance with the laws of the state of California, U.S.A. without regard to conflict of laws provisions. If any provision or provisions of these terms shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and shall remain in full force and effect.
You and Ecwid agree that any dispute, claim or controversy arising out of or relating in any way to the Products and Services, including our website, user interfaces, these Terms of Service and this Arbitration Agreement, shall be determined by binding arbitration in Santa Clara County, California, instead of in courts of general jurisdiction. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. You agree that, by agreeing to these Terms of Service, the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and Ecwid are each waiving the right to a trial by jury or to participate in a class action. This arbitration provision shall survive termination of this Agreement and the termination of your Ecwid membership.
YOU AND ECWID AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Ecwid agree otherwise, the arbitrator may not consolidate more than one person’s claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.