[Melinda Beltran]

Good morning,

I am hoping someone can help. I am really new and not very tech savvy at all. I had a customer who purchased some e-files. Her download links have expired. I searched through here to see that the remedy is to "regenerate" her links. Unfortunately, when I go into the order screen and locate her order #2012032, I don't see a "regenerate links" icon, hyperlink or anything. I am so sorry to bother. It is probably some place very easy to locate, but I just can't seem to find it.

Can someone please direct me?

Thank you so much for all your help.

Melin

[WoodYouLike]

In Sales, Orders, click "see all details" of that particular order. Down on the left hand side almost at the bottom of your screen you should see the file name of the E-good (under where it says: Download). If it is correct, behind the file name it now states: Expired.

Underneath you should see a link with the name [re-generate] - that's the one to click

[Melinda Beltran]

Thank you so much for your response. I sincerely appreciate it.

With your additional information I was able to figure out the problem. That order was for a design team member. I had refunded her money so her payment status was set to cancelled. That is why I couldn't see the additional information you described by the E-good name-link. Once I reset here status to accepted and clicked "details"...there was the information as you described.

I only mention this for future reference in case someone else sees this thread and can't figure out why they aren't seeing the "regenerate" link.....Check the payment status :-)

Thank you again for all your help!!!!

Sincerely,

Melinda