At the moment a little percent of Ecwid users may be facing an issue with the files and images uploading to Ecwid backend. Thanks everyone for the reports, all the info provided is very important.
If you are trying to upload something to your store and result with "Server is busy" error, please accept our sincere apologies for this trouble.
The issue no way affects the stores frontend functionality, so nothing prevents customers from browsing your Ecwid stores and making purchses in them.
Our engineers are working on the issue troubleshooting right now. As soon as the solution is found we will post the update.
UPDATE: The problem with upload still affects a number of customers who upload files in Ecwid Control Panel.
At the moment we are investigating the issue.
: The investigation of the issue has shown that most probably the load balancer provided by Amazon breaks the uploads in some rare cases. We use balancer to prevent overload of any of our servers by ensuring they are all loaded evenly. The technical problem in the balancer may break the uploads. The problem is very rare and appears in a manner of waves. That is why we had a number of wrong assumptions before. At the moment we are contacting the Amazon support team in order to investigate the issue with their load balancer.
What have we implemented to protect the store owners? Yesterday, on June 13 at 11:30 UTC, we switched the network settings to exclude the load balancer - so, the uploads are hitting our servers directly. This was done with changing our DNS, and by this moment these changes should already be in action for all the Internet.
So, currently the upload should work without any issues, and our monitoring confirms that so far.
What actions are required from me?
None. The change is fully transparent for all of our customers.
What should I do if we still have problems with file or image uploads?
Please, report the technical details about your network:
1) open the terminal application (in Windows: click Start, Run..., type 'cmd' without quotes, run; *on Mac: launch Terminal), type "nslookup my.ecwid.com" without quotes, and hit Enter.
2) copy the resulting text from the terminal window after that command completes and register a new ticket
in Ecwid Bugtracker, then paste there the result of the nslookup command.
This will greatly help us with the investigation.
We are currently keeping on the investigation of the issue with load balancer and will return the previous network configuration as soon as we are sure that it is safe.
Please accept our apologies for the inconvenience. We are doing our best to resolve the issue completely as soon as possible.