Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 04-12-2012, 03:28 PM
adamalphabet's Avatar
adamalphabet adamalphabet is offline
 
Join Date: Nov 2009
Posts: 12
Default Ecwid charged postage on a weightless item...

Hey there, a customer just got charged postage on an item with no weight. it's an item that's been on sale since last May, and I haven't changed it. How could that have happened, and how can I stop it happening again?

Cheers!

@!
Reply With Quote
  #2  
Old 04-13-2012, 10:04 AM
Kess's Avatar
Kess Kess is offline
 
Join Date: Feb 2012
Posts: 2,120
Default

Please let us know the order number it has happened with and the product name in question.
__________________
Ksenia Lukacher
Reply With Quote
  #3  
Old 04-13-2012, 10:40 AM
adamalphabet's Avatar
adamalphabet adamalphabet is offline
 
Join Date: Nov 2009
Posts: 12
Default

Transaction ID: 109835001G105180R
Order number 1135
PRODUCT: Akira The Don - The Life Equation (MP3)
SKU 00327

I also just noticed it says "queued" next to it, as opposed to "accepted" what does that mean?

Cheers!

@!
Reply With Quote
  #4  
Old 04-16-2012, 06:43 AM
Kess's Avatar
Kess Kess is offline
 
Join Date: Feb 2012
Posts: 2,120
Default

Thank you. I have managed to reproduce the issue. When trying to purchase the same item in your store, I've been added £2.50 for Shipping and handling on PayPal side.
Most probably, this has happened because of your PayPal account settings. Please, refer to this post for details:
[url]http://www.ecwid.com/forums/showthread.php?p=28235#poststop[url]

According to the order details in your store backend, "This order is in the "Queued" status, because the order total and the amount actually paid do not match. Please check this order in your PayPal Admin Area for possible issues."

Please also refer to the following article in our knowledge base:
http://kb.ecwid.com/w/page/15853304/...
__________________
Ksenia Lukacher
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 07:19 AM.
Powered by vBulletin® Version 3.8.6. Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.