Originally Posted by Joe Roger
I guess we're never going to get an answer from these guys...not even a reply? If anyone else has this problem...I figured it out. Just tell your customer to "delete their cookies". That fixed the problem the last 4 times it happened.
But the most troubling part of all this is...I only hear about the problem when a customer tells me. I wonder how much business I'm losing from the people who just move on.
The soonest possible moment I can get a new more reputable company to process my orders...I will leave ecwid that day. It will probably take extra long to get to that point...because of all the business I'm losing by being stuck with this terrible company.
Bad enough there's no phone support...but no online help either...worse yet...to be pushed aside with no explanation??? This is my money you guys are screwing with...mot good.
Thanks for nothing,
Joe, Ecwid does not rely on cookies. It never sets or require any cookies from the customer nor does it use them to calculate shipping. So, it is quite strange that exactly clearing the cookies could do any difference in the shipping cost calculation or checkout sequence.
I believe that it is either some 3rd party code on your site that does the thing, or it was not the cookies that were cleared. Can you please detail what exactly action do you suggest to your customers?
Have you ever tried to suggest them re-try placing their order on your simple store: https://app.ecwid.com/jsp/1084022/simple-store
where there is no other code but Ecwid?