Please accept our deepest apologies for the trouble. Our hosting provider Amazon had problems with servers connectivity at Saturday. Those problems affected the availability of the Ecwid storefront and backend.
The access to the vast majority of Ecwid stores was restored yesterday. Both storefronts and backend should work fine for almost all accounts. However the outage affected the data integrity on some servers, so a small subset of Ecwid users has the following issues now:
- some orders or products are not accessible
- problems with log in to the control panel
- “Server is busy” errors while working in the control panel
At this moment our engineers are restoring the integrity of the data.
As for your store (173011), I've checked it, and as far as I can see both the control panel and the frontend work. Please check it and let us know if you still face any issue.
We’re extremely sorry for the lack of updates during Sunday: our sleepless team has been working hard for the last three days to fix problems that were caused by Amazon outage.
Please also refer to the following pages for the updates on the matter: