[Laura Lee Johnson]

Hi -

We have two orders (one a test placed by the developer) placed on our site, payment has cleared through PayPal but there is no record of them on Ecwid. Thoughts?

[Kess]

Please provide us with these two orders transaction IDs (you can get them from PayPal).

Thank you.

[St Joe Parish Picnic PreSales]

Did you ever get a reply? I have the same issue that just occured 7/11/12.
Shopping Cart Payment Received (Unique Transaction ID #5PB762990T269070D)

St Joe Parish Picnic PreSales
Shopping Cart Contents
Qty Item Options Price
1 Carnival Ride Armband - Recipient FIRST Name: Sydney ; Recipient LAST Name: Kloepper $50.00 USD
3 Game Tickets - Recipient FIRST Name: Sydney ; Recipient LAST Name: Kloepper $30.00 USD
Amount $80.00 USD

[Eugene Rimmer]

Originally Posted by St Joe Parish Picnic PreSales

Did you ever get a reply? I have the same issue that just occured 7/11/12.
Shopping Cart Payment Received (Unique Transaction ID #5PB762990T269070D)

St Joe Parish Picnic PreSales
Shopping Cart Contents
Qty Item Options Price
1 Carnival Ride Armband - Recipient FIRST Name: Sydney ; Recipient LAST Name: Kloepper $50.00 USD
3 Game Tickets - Recipient FIRST Name: Sydney ; Recipient LAST Name: Kloepper $30.00 USD
Amount $80.00 USD

I have checked the logs for your store. It looks like the Instant Payment Notification from the PayPal has not been delivered to Ecwid for some reason. Can you please check the contents of the IPN History page in your PayPal account for that date and around that time - are there any errors or anything strange reported?

[Nubson Design]

I've had a client experience the same thing. She said that an order went through Paypal
but not through the cart.

The site is www.lashenaturals.com

~anubson

[Makfruit]

Originally Posted by Nubson Design

I've had a client experience the same thing. She said that an order went through Paypal
but not through the cart.

The site is www.lashenaturals.com

~anubson

Hi,

Could you please let us know when that order was placed so we could find it in our log files and investigate the issue? Thanks.

[Nubson Design]

Looks like the order was placed July 11 or th 12th.

~anubson

[Makfruit]

Originally Posted by Nubson Design

Looks like the order was placed July 11 or th 12th.

~anubson

Thank you. We'll inspect the log files and get back to you.

UPDATE:

I've inspected the log files. As far as I can see, there was one order placed around those days - the order #98 . It is incomplete because no callback was sent from PayPal to Ecwid after the customer left your store and went to PayPal . So its status wasn't switched to 'Accepted' thus it didn't appear in the 'Sales' list. Could you please check the PayPal IPN history as Eugene asked in his message above? Thank you.

[Nubson Design]

Hi Matvey - how do you want me to give you the IPN records? Avery Nubson

[Makfruit]

Originally Posted by Nubson Design

Hi Matvey - how do you want me to give you the IPN records? Avery Nubson

Hi,

You can send them to support@ecwid.com, I'll check.