[Atelier1900]

I have successfully added the cart, products, and weights. All USA is selected, but each time I try to complete the check out process I get this message: Sorry, we do not ship to this location. What am I missing please? Thanks. Stephen

[Kess]

Please let us know your store URL. It will let us investigate the issue.

[Atelier1900]

Here is the address: http://atelier1900.com/administrator/ admin, admin

[Maya]

I have checked you shipping settings, and as far as I can see you have successfully setup USPS shipping method. But there is an error in your origin address that causes this behavior.

Let me explain how the carrier calculated shipping methods (including USPS) in Ecwid work. When a customer makes an order in your shop and proceeds to checkout, Ecwid queries the carrier's site with the details of order and your settings and enabled methods for that carrier. The carrier's site then responds with some rates and Ecwid displays them without any changes.

In order to calculate shipping cost, carrier’s site need to know “from” address (you can set it in Ecwid control panel → System Settings → Shipping → Origin Address) and “to” address. If one of these addresses have been set incorrectly, carrier will not be able to calculate the shipping cost and find appropriate shipping methods and, as a result, Ecwid will get no shipping methods in response from the carrier site. When shipping methods list is empty, “Sorry, we do not ship to this location” message is shown.
I have checked your Origin address and found out that 90735 zipcode, which you have added there is invalid (http://postcalc.usps.com/Default.aspx). You need to use the correct zipcode in your origin address at Ecwid control panel → System Settings → Shipping → Carrier-ca​lculated Methods. Once you have set Origin Address properly, shipping methods will be shown as expected.

[BoxerMetal]

I am getting the same error message and I have double and triple checked my address. What should I look at next?

[Maya]

Originally Posted by chris canterbury

I am getting the same error message and I have double and triple checked my address. What should I look at next?

Please, refer to this post for details: http://www.ecwid.com/forums/showthread.php?t=10665#2

[BoxerMetal]

looked at the link. Rechecked everything, copied and pasted the USP ID from the email I received from them and I'm getting both error messages from the link. Please advise further.

[Eugene Rimmer]

Originally Posted by chris canterbury

looked at the link. Rechecked everything, copied and pasted the USP ID from the email I received from them and I'm getting both error messages from the link. Please advise further.

Most probably, your account is in test mode: http://kb.ecwid.com/w/page/15853320/...

[FYXO Hub]

Hi There,

I'm also having the same issue. I'm not in test mode, and have verified Origin address, and tested the shipping method.

Any other tips to resolve?

Thanks

[Maya]

Originally Posted by FYXO Hub

Hi There,

I'm also having the same issue. I'm not in test mode, and have verified Origin address, and tested the shipping method.

Any other tips to resolve?

Thanks

I have checked your store and it seems that shipping methods show properly.


Could you confirm if this problem still exist and provide me with step-by-step instruction how it can be reproduced? Thank you in advance for your help.