[Prairie Willow Publishing]

Why does my website tell my customers that their order failed because the MD5 didn't match when their order actually went through? Support from Activation.Net suggested that I ask you for the response reason code #. Can you please supply that and how will that help? Terribly frustrating...

[Makfruit]

Originally Posted by Prairie Willow Publishing

Why does my website tell my customers that their order failed because the MD5 didn't match when their order actually went through? Support from Activation.Net suggested that I ask you for the response reason code #. Can you please supply that and how will that help? Terribly frustrating...

Hello,

Please refer to this thread:
http://www.ecwid.com/forums/showthread.php?p=44608

[Prairie Willow Publishing]

Hi,

My MD5 hash values match. Nevertheless, I continue to get an error when my customers order even though their orders are proceeded by Authorization.Net. Please provide me with a better solution or take me to your leader.

Thank you. Gretchen

[Makfruit]

Originally Posted by Prairie Willow Publishing

Hi,

My MD5 hash values match. Nevertheless, I continue to get an error when my customers order even though their orders are proceeded by Authorization.Net. Please provide me with a better solution or take me to your leader.

Thank you. Gretchen

Thank you for the details, Gretchen.

We've inspected Ecwid log files. Indeed, the Authorize.Net transactions related to your store returned the 'MD5 signature doesn't match' error. Also, we've discovered that the response data contains the following message:
"(TESTMODE) This transaction has been approved authorize net".

That means the test mode was used for those transactions. Please try to test it again using live mode. Important note: when you choose to use the live mode in Ecwid control panel, be sure to enable the "live" mode in your Authorize.Net account as well. According to the Authorize.Net documentation, you can turn off the test mode in your account by following these steps:
1. Log into your Merchant Interface at https://account.authorize.net .
2. Click Settings in the main left side menu.
3. Click Test Mode.
4. Check to see if your account is in Test Mode or Live Mode. If it is in Test Mode, press the Turn Test OFF button.

Also, I'd like to note that MD5 signature is generated using several fields (not only MD5 hash value). Please make sure you've properly entered them all: check your API Login ID, Transaction key and MD5 Hash value both in Ecwid control panel and in your Authorize.Net profile back-end.

Please let me know the results.

[Prairie Willow Publishing]

Hi,

Thank you very much for the patient, detailed support. The last paragraph was the most helpful to me because it hadn't dawned on me to double check my API Log In. I had entered a lower case letter instead of a capital letter. Now that that is corrected, the MD5 error no longer occurs. I'm very grateful for your assistance.