[Sandy Brosam3]

I have just set up a digital file for a book, the customer paid for it on paypal but did not get directed to anywhere to download, when I look at her order in the dashboard, my printable reciept has a download link but not hers?

[modelbridges]

Have you enabled the mail notification for an Egood download? It is located in the System Settings -> Mail section. If that is enabled your customers should actually receive two emails. One is an order confirmation and the other is an email with the link to download the file.

[Sandy Brosam3]

Hi, thanks for the response, when I checked it was enabled already. I disabled and then enabled again, I can see the download links when I click on order, but the customer did not get that email.??

[Eugene Rimmer]

Originally Posted by Sandy Brosam3

Hi, thanks for the response, when I checked it was enabled already. I disabled and then enabled again, I can see the download links when I click on order, but the customer did not get that email.??

The notification about the e-goods download available is enabled by default in Ecwid, no need to specially enable it in the first place (unless you disabled it previously).

I have checked our logs, the mail for that order has been successfully sent to your customer. Can you please explain why you believe customer did not receive it?

[Sandy Brosam3]

I contacted the customer and she said she did not get any links, I also screen printed the download page I can see in the control panel, to make sure she was not overlooking the links, she said she did not get any receipts, her email is good, so I do not understand.

Is there a way I can resend the the receipt with the download links?

Thanks!