[Melissa Turner]

I have two zones set up, one for the US and one for everywhere else.
I don't want to add any shipping charges to the US zone, just for International orders, so on the user defined methods I made a new method, chose international for the zone then put $3 per item.
But when I try it out in my store using an international address the shipping charge is not applied.
Can someone help me? Am I just not doing this right?

[Eugene Rimmer]

I have checked your store configuration. Both of your user-defined shipping methods are currently disabled. Please, try to enable them and let us know what you came to.

[Melissa Turner]

Sorry, they were disabled because they weren't working
I've enabled them now

[Eugene Rimmer]

I have checked your store now. The international shipping indeed calculates into $0. This is because of your particular per product setup.

In your product inventory there are products with free per-product shipping (e.g. GD & TOP Candle). If you put such products into shopping bag, their shipping cost will be free no matter what. Hence, if I make an order full of such products, even International shipping will calculate to $0 (free).

To overcome this, go through all of your products in Ecwid control panel (fortunately there are quite few of them currently). In each product page, on the Tax and Shipping tab set Shipping Freight dropdown to 'Use Global setting' and hit Save button on the right.

This way your user defined methods will work as intended.

[Melissa Turner]

Thank you so much!