[Design N Stitches]

Please help! I have tried everything I can think. I use Paypal Express and the tax will not work for Virginia. It was working before I signed up for Paypal Express and now it has a blue star that says "estimated" and then below it says it is being estimated for North Carolina?! I have no idea where it is getting North Carolina because I have a tax set up for Virginia and nothing in my information has NC?!?!?!?

Please help!!!!!

[Design N Stitches]

I switched to the Paypal Express Checkout and now tax is not being calculated. It says it is "estimated" for NC but have a tax rate set up for Virginia, not NC. It was working before I signed up for the Express Checkout.

Any help, please??!

[Eugene Rimmer]

Here is how PayPal Express Checkout works:

• you add some products to the bag
• click "Checkout with PayPal"
• Ecwid redirects you to the PayPal site
• you sign in with the PayPal account or create a new one
• PayPal redirects you back to Ecwid
• Ecwid creates a new guest profile based on information from PayPal and shows the last checkout page
• you review your order, change the shipping method if necessary and press "Submit order" button. At this stage Ecwid recieves the complete address and calculates real taxes.
• Ecwid sends request to PayPal in background, PayPal charges your credit card. At this stage the correct tax amount is included into the payment.

In your shop you have a tax set up for Virginia shipping address. There is no tax for North Carolina in your setup. Hence if customer checks out with NC based shipping address, there will be no tax, and if Virginia based address is in action, there will be tax.

Your customers might see an estimated tax on the shopping bag page, but as soon as the get back to the shop from PayPal, they will see a correct tax according to your shop setup.

[Design N Stitches]

Thank you so much - I wish that had been clearer somewhere. I spent so much time and even tried to test it myself but since it's my Paypal account it would not let me. I REALLY APPRECIATE IT. Now I can check that off my list of things to do.

[Eugene Rimmer]

We have an extensive knowledge base, covering such questions and holding much more details of how to manage your Ecwid even better.

If you have an idea of what to improve in our information service, we would love to hear your suggestions.